Last updated September 2026
Tennis & Pickleball Now is built to be privacy first. We collect the minimum we need to help you find partners and courts, and we never sell or rent your personal information. We verify that players are real by their payment, not by harvesting personal data.
Membership bought on our website is paid through Square. Membership bought in our iPhone or Android app is paid through Apple or Google, and RevenueCat, the service we use to manage app subscriptions, tells us which plan you bought, in which store, its price and when it renews, linked to your account by an ID rather than your name or email. Either way we receive a confirmation and a reference, never your full card details.
If you use a discount code, we keep a record of which code you used and when. A paid membership is how we confirm a real person, so we do not need to collect extra identity documents or track you across the web.
Other members see you by your username, with your city, ratings, and photo if you add one, so they can find you. Your name is shown only to you and to your friends: on scoreboards, in events, in search results and on your profile, everyone else sees your username. Members can find you by searching for your name or your username, but the results still show only your username. Your email is only revealed to another player when you both agree to play, and never shown publicly. You can choose in your settings whether you appear on the leaderboard.
A message you send can be read by the player you sent it to, and by us if either of you reports it. A private note you write about somebody is never shown to them or to anyone else.
If you turn on push notifications, Firebase, and Apple Push Notification service (APNs) on Apple devices, receive an opaque notification registration token and routine technical details about the app and your device. They use this information only to deliver notifications.
Push notifications use generic text. They never include private message text, who sent a message, scores, your exact location, billing information, or sign in information.
We use Brionic Reports to see which pages are used and where visits arrive from. Its tracker sends the page path, external referrer, viewport width, user agent, and IP address.
The reports backend stores the path, referrer host, browser, operating system, device class, coarse country and city, and a daily rotating hash made from the IP address and user agent. It does not store the raw IP address. The hash changes every day, so it cannot link visits across days.
Brionic Reports uses no cookies, serves no ads, and does not track you across sites.
We use a single essential cookie to keep you signed in. Brionic Reports does not set a cookie. We do not use advertising or cross-site tracking cookies.
When you close your account we remove your name, photo, city, biography, contact address and any links to you elsewhere, and you are signed out everywhere. Matches you have already played remain, recorded against “Former player” rather than you, because the players you played kept those results as well.
We hold the details of a closed account for 30 days so we can deal with a billing dispute or a report of abuse, and then we delete them. Payment records we are legally required to retain are kept for as long as the law requires.
Tennis & Pickleball Now is intended for players aged 13 and over. If you are under 18, please use it with a parent or guardian.
If we update this policy we will change the date above and list the change on our What’s new page, which is open to anyone at any time.
Questions about privacy? Email [email protected].